Terms and Conditions of Designcafé kuL

and Special Provisions for Reservations

I. Scope

These general terms and conditions apply to the operation of Designcafé kuL, to table reservations at the café, and to all related services and deliveries.

II. Contract, Liability, Limitation Periods

1. A contract is concluded between Designcafé kuL GmbH, represented by the managing directors Benjamin Wanninger and Tibor Strigáč (hereinafter referred to as "the Café"), and the customer making the reservation.

2. The Café is liable for its contractual obligations with the care of a prudent merchant. Claims for damages by the customer are excluded – except for injuries to life, body, or health if caused by the Café, or damages resulting from intentional or grossly negligent breaches of duty.

3. If disruptions or defects in services occur, the Café will take corrective action immediately upon becoming aware or upon prompt notice by the customer. The customer is obliged to cooperate reasonably in resolving the issue and limiting any potential damage.

4. All claims are generally subject to a limitation period of one year from the statutory start of the limitation period. Claims for damages are subject to a five-year limitation period, regardless of knowledge. These do not apply in cases of intentional or grossly negligent breaches of duty.

III. Services, Prices, Payment, Offsetting

1. The Café is obliged to provide the services ordered and confirmed.

2. The customer must pay the agreed or usual prices. This also applies to services initiated by the customer and external costs (e.g. copyright fees). All prices include VAT.

3. Café invoices are due immediately.

4. The Café may request a reasonable advance payment at any time.

5. Offsetting is only permitted with undisputed or legally established claims.

IV. Binding Reservations, Free Cancellations, Cancellation Fees

1. By reserving a table, the customer enters into a binding obligation to appear at the reserved time and order food and drinks from the menu.

2. If a customer cancels at least 24 hours in advance, no cancellation fee applies. Cancellations must be made by email, phone, in person, or through the online tool. If the table can still be reassigned, no fee is charged.

3. If the reservation is not cancelled in time or if fewer guests show up, the customer must pay a cancellation fee of €30 per registered guest. Delays of up to 60 minutes do not incur a fee.

4. The cancellation fee already takes into account saved expenses. The customer is free to prove that no or lower damage was caused.

5. The customer may provide a credit card prepayment, which will either be credited against the bill or refunded in the case of timely cancellation.